THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE, AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT. THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY, AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE.
THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
1. Introduction
Welcome to Dr Sufis Wellness Pvt Ltd (“Company”, “we”, “our”, “us”). By accessing, browsing, or using www.drsufis.in or any other subdomains, mobile versions of the website, or mobile applications (together referred to as the “Website”) or availing any of our products (“Products”), you (“user”, “customer”, or “you”) agree to be bound by these Terms and Conditions (T&C).
If you do not agree with these T&C (including referenced policies or guidelines), please discontinue using our Website immediately.
2. Eligibility
Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 may use and/or transact on this Website. Minors (below 18 years of age) must use the Website only through a legal guardian or parent. If you are acting on behalf of a company, partnership, or sole proprietorship, you must be duly authorised to transact on behalf of such entity.
3. Amendments
The Company reserves the right to amend or revise these T&C at any time without prior notice by uploading the updated version on the Website. Continued use of the Website following changes constitutes acceptance of such updated T&C.
4. Products & Services
- Products are for personal use only. Resale without written approval from Dr Sufis Wellness Pvt Ltd is prohibited.
- We reserve the right to refuse/cancel any order if we believe it violates our T&C.
- Product descriptions, colours, and availability are provided as accurately as possible. However, we do not guarantee error-free or updated information.
5. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes.
- Payment options: Credit/Debit Cards, Net Banking, UPI, Wallets, PayPal, QR Payments, Reward Points, and Cash on Delivery.
- Prices/offers may vary between our online platforms and offline partners.
6. Shipping & Delivery
- Orders are shipped within estimated timelines shown at checkout.
- Typical delivery: 5–7 business days.
- Multiple products may be delivered in separate shipments.
- Delays may occur due to courier/logistics issues, public holidays, strikes, or other external factors.
Tracking details will be shared once the order is dispatched.
7. Returns, Refunds & Cancellations
Our Return & Refund Policy applies as follows:
- Wrong, expired, or damaged products may be returned/replaced within the specified timelines.
- Refunds for prepaid orders are made to the original payment source. For COD orders, bank details will be required.
- Orders can only be cancelled before they are marked as “Ready to Ship.”
For full details, please refer to our Return & Refund Policy page.
8. User Account
- Each user may create only one account.
- You are responsible for safeguarding your account credentials.
- Any misuse, unauthorised activity, or suspected breach must be reported immediately to legal@drsufis.in.
- We reserve the right to block or terminate accounts at our discretion.
9. Intellectual Property
- All content, trademarks, designs, graphics, logos, and layouts on the Website are the sole property of Dr Sufis Wellness Pvt Ltd.
- Users may not copy, reproduce, modify, or distribute any material without our written consent.
10. Disclaimer of Warranties
- Products and Website are provided on an “as is” and “as available” basis.
- We disclaim all warranties, express or implied, including merchantability, accuracy, reliability, or fitness for a particular purpose.
11. Limitation of Liability
- The Company is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of the Website, Products, or third-party links.
- Our maximum aggregate liability shall not exceed the value of the product purchased.
12. Indemnification
You agree to indemnify and hold harmless Dr Sufis Wellness Pvt Ltd, its directors, employees, affiliates, and agents from any claims, damages, costs, or expenses (including legal fees) arising out of your misuse of the Website or breach of these T&C.
13. Privacy
We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
14. Governing Law & Jurisdiction
These T&C are governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.
15. Contact Information
Company Name: Dr Sufis Wellness Pvt Ltd
Registered Address: 42/7 Behind Dnyaneshwar High School, Sewree Cross Road, Kidwai Nagar, Wadala – 400031, Mumbai, Maharashtra, India.
Email: legal@drsufis.in
Phone: +91 8355884797
Customer Service Hours: Monday – Friday (9:00 AM – 6:00 PM)
Grievance Officer (as per IT Act & Consumer Protection Rules):
Name: To be Appointed
Email: legal@drsufis.in
Timings: Monday – Friday (9:00 AM – 6:00 PM)