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Continue ShoppingDr Sufis · Customer care
Contact us
Have a question? We’d love to hear from you. Send us a message and we’ll respond as soon as possible.
Let’s get in touch
Your questions matter. Reach out to the Dr Sufis team.
Address
106 B Dhanji Chawl, Railway Gate No 06,Sewree Cross Road, Wadala,
Mumbai 400031, Maharashtra, India
Customer care hours
Monday to Sunday
–
Indian Standard Time (IST)
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Frequently asked questions
Find helpful answers about contacting Dr Sufis, order enquiries, and product information. Select a question to read more.
Contact & order enquiries
How can I contact Dr Sufis?
You can call +91 9909000760 or +91 8141759449, email customercare@dermatouch.com, or use the contact form on this page once it is available.
What are your customer care hours?
Our listed customer care hours are Monday to Sunday, 10:00 AM to 7:00 PM, Indian Standard Time (IST).
Where is Dr Sufis located?
Our listed address is 106 B Dhanji Chawl, Railway Gate No 06, Sewree Cross Road, Wadala, Mumbai 400031, Maharashtra, India.
What details should I include in my message?
Include your name, a contact email or phone number, and a clear description of your question. For an order-related enquiry, include your order number if available. Please avoid sending passwords or payment details.
How can I ask about my order status?
Contact customer care with your order number and the email or phone number used for the order. This will help the team identify your enquiry.
Who should I contact about a delivery issue?
Contact customer care with your order number and a description of the delivery issue. Include any tracking information you already have.
How can I report a damaged or incorrect item?
Contact customer care with your order number, the product name, and a description of the issue. If you have photos of the item and packaging, mention that they are available to share.
How can I ask about a return or refund?
Contact customer care with your order details and reason for the request. The team can explain the applicable policy and next steps for your order.
Can I request an order change or cancellation?
Please contact customer care as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on the status of your order and the applicable policy.
How can I request an invoice or payment clarification?
Contact customer care with your order number and describe what you need. For a payment enquiry, share the transaction date and reference if available; never share your full card number, PIN, or OTP.
Products & general enquiries
How can I ask a question about a product?
Share the exact product name and your question with customer care. If your enquiry concerns an item you already have, include the size and batch number from its packaging if available.
Where can I find a product ingredient list?
Check the product packaging and its product page for ingredient information. If you need clarification about a specific ingredient, contact customer care with the product name.
Where can I find directions for use?
Follow the directions printed on the product packaging. You can also check the product page or contact customer care for clarification about the listed instructions.
How can I check a product expiry date?
Check the date markings and any period-after-opening information printed on your product packaging. If a marking is unclear, contact customer care with the product name and batch number.
Where can I find product storage instructions?
Check the label or packaging for storage instructions specific to your product. Contact customer care if the information is unclear or missing.
How can I confirm a product size or quantity?
Check the net weight or volume shown on the packaging and product page. If you notice a difference, share the product name and details with customer care.
How can I ask about product availability?
Check the product page for the availability shown there. For questions about a particular product or a restock, contact customer care with its exact name.
How can I report a concern about product quality?
Contact customer care with the product name, batch number, purchase details, and a clear description of your concern. Mention whether you have photos of the product or packaging to share.
Can I enquire about bulk purchases or business collaboration?
You can send a bulk purchase or collaboration enquiry to customer care. Include your business name, contact details, products of interest, and the approximate quantity or proposal.
Where can I follow Dr Sufis online?
Use the Facebook, Instagram, Pinterest, and LinkedIn buttons above to visit the Dr Sufis profiles and stay connected.