OBJECTIVE, SCOPE AND APPLICABILITY
Dr Sufis Wellness Pvt. Ltd. (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting it. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company, including our website www.drsufis.in, mobile sites, and applications (collectively, the “Platform”).
This Policy applies to individuals who browse, access, or provide information on or through the Platform, or whose information the Company otherwise collects, receives, or processes in connection with the offer and sale of its products and services (“Customers”, “you”, “your”).
This Policy does not apply to Personal Information collected offline (unless otherwise specified), to Company’s websites that do not link to this Policy, to Customers outside India, or to third-party websites linked from the Platform.
By accessing/using our Platform and providing your information, you consent to the collection and use of such information in accordance with this Policy, including your consent to share such information as permitted here. If you do not agree, please discontinue using the Platform.
You further agree and consent to receive all communications (including service- or product-related updates) on the mobile number provided by you, even if registered under DND/NCPR as per TRAI Regulations. Such communications shall not be deemed as unsolicited.
For the purpose of this Policy, “Personal Information” means any information that relates to you, directly or indirectly, in combination with other information, capable of identifying you. Information available publicly or provided under law shall not be considered Personal Information.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your Personal Information in the following ways:
- Directly from you – when you register, place orders, sign up for newsletters, participate in surveys, contact customer service, or otherwise share information.
- Automatically – when you interact with the Platform, we collect data through cookies, tags, and similar technologies (e.g., IP address, browser type, usage details).
- Other sources – such as updated delivery information from couriers, marketing data from partners, or information shared through social media integrations.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following categories of Personal Information:
- Name, contact details (phone, email, address), country.
- Date of birth, gender, preferences, and location details.
- Payment details (processed via secure, PCI-DSS compliant third-party gateways).
- Order history, product interests, reviews, and communications.
- Technical information about your device, operating system, and app usage.
PURPOSE OF COLLECTION
We use your Personal Information to:
- Process and deliver orders.
- Communicate about your account and services.
- Send offers, updates, and promotional communications.
- Improve our products, services, and customer experience.
- Prevent fraud, comply with law, and enforce our terms.
- Conduct analytics, research, and marketing activities.
- Respond to customer queries, reviews, or disputes.
The legal basis includes performance of a contract, legitimate interests, compliance with legal obligations, and your consent (where applicable).
SHARING OF PERSONAL INFORMATION
Your Personal Information may be shared with:
- Authorized employees of the Company.
- Third-party service providers (payment gateways, logistics, IT support) acting on our behalf.
- Affiliates or business partners, in case of corporate restructuring/merger.
- Law enforcement or regulators, if required under law.
We do not sell or rent your Personal Information to third parties.
RETENTION & STORAGE
We retain Personal Information as long as necessary to fulfill the purposes outlined above or as required under law. Information is stored securely using technical and organizational safeguards, including encryption, restricted access, and regular monitoring.
COOKIES
We use cookies and similar technologies to:
- Enhance user experience and site functionality.
- Understand preferences and analyze traffic.
- Deliver targeted advertisements.
You can control cookies through your browser settings, though some features may not work properly without them.
OPT-OUT & WITHDRAWAL OF CONSENT
- You can unsubscribe from promotional emails via the “unsubscribe” link or by contacting us.
- You may update, correct, or delete your information by logging into your account or writing to us.
- You may withdraw consent at any time by writing to legal@drsufis.in. Withdrawal does not affect processing already lawfully carried out.
SECURITY
We use industry-standard safeguards to protect your Personal Information, including SSL encryption, firewalls, restricted access, and secure storage. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
CHILDREN
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If such data is inadvertently collected, it will be deleted.
POLICY REVIEW
We may update this Policy periodically. The revised Policy will be posted on this page with an updated effective date. Continued use of the Platform implies acceptance of such changes.
PRIVACY CONCERNS & GRIEVANCE OFFICER
If you have any concerns, complaints, or queries regarding this Policy or your Personal Information, please contact:
Grievance Officer
Dr Sufis Wellness Pvt. Ltd.
42/7, Behind Dnyaneshwar High School,
Sewree Cross Road, Kidwai Nagar,
Wadala, Mumbai – 400031
📧 Email: legal@drsufis.in
📞 Mobile: +91 8355884797
The Grievance Officer is appointed pursuant to the provisions of the Information Technology Act, 2000 and the Consumer Protection Act, 2019, along with applicable rules.